By placing an order with Desoes Florist  you are agreeing to the following terms and conditions.

 The availability of the products advertised are subject to availability, in the event of stock becoming exhausted or being out of season, we will try and find a suitable substitute of equal or greater value. Where this is necessary, and the substitution is significant, we will try to contact you via email.

If we are unable to contact you via the contact methods provided prior to the time that we make up your order, we will assume that you accept the substitution.

It is up to the customer to ensure that the contact details they supply are correct in case of the need to contact you regarding problems with your order.

It is up to the customer to provide the correct delivery address, if the delivery may prove challenging, please provide additional instructions.

Please ensure that someone is available at the delivery address to receive the delivery.In the event of a delivery problem we will try and contact the customer to try to resolve the issue.

We cannot be held responsible for failed deliveries that result from a problem with the address and/or postcode you provide at the time of order placement, if the delivery was refused by the recipient or the fact that the recipient no longer lives at the address provided.

All prices shown are inclusive of VAT at the prevailing rate (currently 21%).